Pollenex DM209X 4-Setting Massaging Handheld Shower, White 
Features: - Unique visual setting dial
- 5 Tangle free PVC hose with hybrid ball joint
- Brass insert fitting
Customer Ratings: - They break off. I bought one of these for each of my two bathrooms.
They both broke off in the same place. The compression collar that connects cradle for the showerhead to the swivel ball cracked in half. Either the collar is not strong enough or the plastic is defective and stresses out from expansion from the hot water.
In my opinion they were a total waste of money. - Newer versions have flaws. I had a previous DM209X that installed and worked fine. However, the current version sold on amazon.com does not install properly. Attempts to tighten the hose to the shower resulted in the plastic piece cracking. I looked at my previous model and YES, the pieces are different! Not sure why they have the same model number, but be warned that this version is flawed. In the process of returning item to amazon. Try a different model, as the company is usually good.
- This product should be thrown away. Please do not buy this product. The connection arm that connects to shower is flawed. I ordered two units and both units were defective, they leak. Trying to stop this unit from leaking results in the coupling to crack. The shower head is great but the assembly that holds it is seriously flawed. I can not believe that put this item on the market, it should be thrown away. Very disappointed in Pollenex.
- Does the job, Just watch the price! There are other options near the List Price - Install Properly and Be Gentle!. Pollenex DM209X Hand Held Shower Head with 4 Settings, White Finish
This product is the same as the CRX model but for the chrome rim on that version. Pollenex DM209CRX Hand Held Shower Head with 4 Settings, White and Chrome Finish
I had to update my review after more use and research about this shower head and competing ones on the market. While I still think this budget shower head is good for certain people, I have to note some more negatives that have come up over the past few months. If I could change the rating, I would now give this hand held shower head 2 stars.
First of all, when I wrote this review, this shower head was hovering in the $11-12 price range. It had only negative reviews. I knew this was a budget fixture, but at $12 you could buy two for any extra parts that might break and still be ahead. So what happened?
Apparently as more sales came in, they started raising the price towards $16-17. This white model is still at $12, but the silver one is now at $16. At the $16-17 price range, it starts to make sense to look at the shower heads by Waterpik Waterpik TRS 559 Hand-Held Five Mode Showerhead, Brushed Nickel and Delta Delta Four-Spray Hand Shower, White #75400WH which are both better than this one and sell in the $18-24 range.
Second I noted that it was not only the base which was at risk of breakage. I knew it was made out of cheap plastic and might have a limited life span.
Despite being relatively experienced with plumbing and installing this unit carefully, all of the threaded hose connectors have shown lateral (thread direction) cracking. Now I know why so many people complained of leaks. Mine still isn t leaking because like I said I installed very carefully. But I expect these fittings don t have a maximum useful life of more than 2 years. If you remove the head from the holder to use this as a hand held shower, it will probably not last you more than a year. So like I said, still a good buy for an extra shower or utility closet when it s around $12, but not so much at $17.
The product picture doesn t show you the key piece of this product that has led to most of the criticism. The base, still the weakest link, connects to your water pipe and has a slot to hold the shower head and a valve to connect the hose. The base is the part that tends to break. Just don t push the head into it when returning it to the base. Simply set it in the base and it will last much longer.
Alternatively, you can buy a replacement base made from stronger materials, though that s not a fun option. ** I ve had a few asking me where to get this part. While I haven t been able to find a sku online, I ve taken this part to my local plumbing supply place and been offered replacements for $3-$6, depending on materials.
The installation for this guy requires a LOT of care. Both the base and the hose connections can be hand tightened. I recommend NOT using wrench to snug the connections unless you are experienced with plumbing. Novice users will almost always over-tighten. Hand tightening should be enough. DO NOT over-tighten! This is what causes the hose connectors to crack and leak sooner.
As for the adjustable flows, there are really 2 water streams worth using. There are 2 settings that yield pretty similar shower flows, and one that has a direct stream. The last one is quite misty and only useful for steaming.
The bottom line is this. If you can be gentle and install this shower carefully, you can easily get 2 years of use out of it. If you have a high traffic shower used by the whole family, you will probably want to move up the food chain.
Enjoy!
- You get what you pay for!. The original showerhead that this Pollenex was replacing was working fine, except for a few annoying leaks coming out of the joints. We decided to bite the bullet and replace it. My husband went to our local large home improvement store, and purchased a Moen on sale for twice the price of this Pollenex. I made hime return it because I found this one. It was exactly what we were looking for - with great settings that would keep everyone in the family happy. And the shipping was free! I was cleaning the shower last evening, when I knocked my hand into the shower hose...and the showerhead pipe fitting CRACKED IN TWO and the showerhead fell off! This was installed new in September 2007...and it broke in December 2007. Amazon s return policy only offers 30 days...so we re out of luck! We had to go buy the Moen, this time not on sale...AND I had to endure the laughs from my husband. What a joke!
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Pollenex DM209X 4-Setting Massaging Handheld Shower, White (ID: B000F50XSE)
